Customer Support

Fraud Alerts

Harbor Freight – Feb 2014

The Bank of Fayetteville has been notified of a network intrusion that has put Visa debit and credit account numbers at risk. The unauthorized access took place in Harbor Freight Tools' stores in the United States between May 6, 2013 and June 30, 2013.

The reported incident involves confirmed unauthorized access to Harbor Freight Tools' transaction processing system, which exposed customer information that included customer names, credit and debit card numbers, card expiration dates, and the three-digit security codes (CVV/CVC codes) located on the magnetic stripe on the card.

Please monitor your account closely, and if you discover fraudulent activity on your current Bank of Fayetteville debit card, please contact the bank at (479) 444-4444. We will then follow our normal procedure in processing the fraudulent activity.

Target – January 2014

On January 13, 2014 Target released an e-mail update regarding the November-December breach. As part of their ongoing investigation, Target has learned that additional information, including name, mailing address, phone number or email address, were also taken.

Target is offering one year of free credit monitoring to all Target guests who shopped in U.S. stores, through Experian's® ProtectMyID® product which includes identity theft insurance where available. To receive your unique activation code for this service, please go to creditmonitoring.target.com and register before April 23, 2014. Activation codes must be redeemed by April 30, 2014.

If you were a Target guest during the breach, please consider signing up for the year of free credit monitoring. We know you have the option of the free coverage with Target, but wanted to also recommend a product we offer to monitor your identity called ID TheftSmart.

Target – December 2013

On December 19th, Target Corporation disclosed that over 40 million credit or debit card accounts may have been compromised between November 27th and December 15th.

According to a notice on Target's website, the stolen data includes customer names, credit and debit card numbers, card expiration dates, and the three-digit security codes (CVV/CVC codes) located on the magnetic stripe of the cards. This information allows the fraudsters to produce a counterfeit card to be used for card-present, swiped transactions. The data breach did not affect online purchases. The PINs are also not at risk.

General Information

What is my Bank of Fayetteville transit/ABA routing number?

082901619

How do I order or reorder checks?

Customers can come into any location, call any location, mail in check orders, or order directly from the check company at deluxe.com

What if I want to report a suspicious email or fraud?

To Report a suspicious e-mail or fraud, the customer can notify us by clicking "Contact Us" in the top right-hand corner of their online banking page and send us an a secure message detailing the suspicious activity or fraud. The customer can also call or come by the bank to report suspicious emails or fraud. Any additional information or copies of emails would be greatly appreciated.

What is a Dormant account?

A dormant account is an account that has not had activity for 365 days or more.

How do I know my account is dormant, and how do I make it active again?

If you have online banking, it will notify you that your account is dormant, and you will start to see a service fee on your statement. You can take your account out of dormancy status by making a deposit or withdrawal at a location, or mail a signed letter.

How do I transfer money between accounts at the bank?

You can transfer money between your accounts if you have online banking, 24-hour automated service, going to a branch, through the ATM (if both accounts are active on the card), and by phone.

Which branch locations have a notary public?

Notaries are available to accounts holders at all branch locations.

How do I place a Stop Pay on a check on my account?

You can come into any branch location.

You can make a request over the phone, but will have to come into the branch to sign within 14 days.

You can log into your online banking and follow these steps:

  • Click on the account that you wish to place a "Stop"
  • Select Stop Pay
  • Complete request form
  • Hit Submit button

Online Banking

How do I sign up for Online Banking?

You may sign up at any of our branch locations or apply online.

What if I experience issues with my Online ID or password?

Contact any branch to speak with a Customer Service Representative or contact the Electronic Services Department by dialing 479.444.444 ext. 2910, about your specific issue. If needed, we will set a temporary password so that the customer may login to the online banking and set a new password.

How do I change my online banking ID? How do I change my online password?

Login to online banking and click on the "Options" tab, it should default to the "Personal" sub tab, but if it is not already selected, click "Personal". The second section, "Modify Login Information", will let the customer set an "Alias" or new Online Banking ID. This same section will also let the customer set a new password. Once the ID and/or Password has been entered, click "Submit" at the bottom of the screen to save the new ID and/or Password.

How do I setup the online banking password self-reset?

Login to online banking. Once logged in, click on the "Options" tab. The "Personal" sub tab should be selected by default. The first section,"Modify Personal Settings", will list the email address on file and will have a blank space to enter the "Password Reset Question". The customer will enter a question of their choosing along with an answer also of their choosing. They will then click "Submit" at the bottom of the page to save this information.

How do I reset my online banking password?

(1) Should the customer not know their password and they have previously setup the "Reset Password" link, you can click "Reset Password" next to the "On-Line Banking Password" option on the login page. The next screen "Password Self Reset" will ask the customer to enter their "Online Banking ID", "Email Address on file", and "Email Subject" and click "Continue". The next screen will ask the customer to enter the answer for their security question. Once the correct answer has been given, a link will be emailed to the customer that they will click and be taken to a page to enter a new password.

(2) If the reset password link has not been previously setup, then the customer will need to contact the bank to have a temporary password set, and then they will have to login and setup a new password.

How do I unlock my online banking?

The customer cannot unlock a locked online banking account themselves. They will need to call or come by the bank to have this unlocked.

What is Online Banking?

You can check account balances, view current transactions, transfer money between Bank of Fayetteville accounts, view check images, or use our free online bill pay service. You can change your address through your online banking by sending us a secure message.

Click here for a demo of our Online Banking product.

How do I see the transaction history on my accounts?

When signed into online banking, you can click on the account name or the drop box next to the account and choose Transactions.

How do I send a secure message through Netteller/Online Banking?

Once logged into online banking, at the top right hand corner choose "Contact Us", then "New". This will let you compose a secure email message.

How do I sign up to receive eStatements/electronic statements?

  • Sign into your online banking
  • Select the eBank tab
  • Select the Sign Up/Changes
  • Select the box that reads "Enroll All Available Accounts and Document Types Shown"
  • Click the Save Settings button
  • Please read the Electronic Statement(s)/Notice(s) Delivery Terms and Conditions
  • If you agree, click the "I Agree" button
  • You are now signed up for eStatements

Where do I find my eStatement?

  • Sign into your online banking
  • Select the eBank tab
  • Select eStatements/Notices tab
  • If you receive more eStatements for multiple accounts, choose the correct account you wish to view from the drop down menu next to "View Statement/Notices For"
  • Click the View Details next to the statement you wish to view. This will give you the option to Open or Save the statement.

How do I enroll in Online Banking Bill Pay?

  • You can enroll in bill pay by checking the option on the online banking application
  • Call and request to have this added to your online banking
  • Go to the "Contact Us" portion of online banking and send the request. (You will need to specify which account you want added if you have more than one checking account on your online banking.)

How does Bill Pay work?

Bill pay will let you schedule bill payments through your online banking. You will need to set these payments up 5 - 10 days in advance of the bill due date. The earlier you do this, the better.

What is the difference between Checks and ACH for bill pay and timing?

The electronic and check payments: when setting up the bill, there is a section that will have you input the payee, it will then search a database to let us know if that company will accept electronic payments, if they do then the payment can be sent electronically. Electronic payments are usually paid next day. If the company does not accept electronic payments, then a check will be drafted from the banks billpay account and mailed on behalf of the customer. When the company deposits or cashes the check and it is received by us, then we will deduct the money from our customer's account.

How do I place a Stop Pay on a check on my account?

You can come into any branch location.

You can make a request over the phone, but will have to come into the branch to sign within 14 days.

You can log into your online banking and follow these steps:

  • Click on the account that you wish to place a "Stop"
  • Select Stop Pay
  • Complete request form
  • Hit Submit button

Debit Card

Who do I contact if my debit card is lost or stolen?

During regular business hours, you can call (479) 444-4444 or toll free (866) 316-5444.

After hours and weekends, call (800) 383-8000

How do I change the PIN on my debit card?

Visit any of our branch locations.

What is my daily debit card purchase limit?

The debit card purchase limit is $1000 per day. This can be temporarily raised for larger transactions if requested.

What is my daily ATM withdrawal limit?

The daily ATM withdrawal limit is $600 day. This can be temporarily raised for larger withdrawals if requested.

What should I do if I am going to travel out of the state or country and use my debit card?

Notify our electronic banking department of the dates of your travel and the location you will be traveling. There are many states and countries that are blocked for use because of recurring fraud.

Wire/ACH (Automatic Clearing House)

What is a wire transfer?

A wire transfer is a method of electronic funds transfer from one person to another or institution (entity) to another. A wire transfer can be made from one bank account to another bank account.

How do I send a wire transfer?

You can send a wire transfer by coming into any of our locations and speaking with a Customer Service Representative. You will need the name of the receiving bank, its routing number, the name, address, and account number of the person receiving the transfer.

What is an ACH?

ACH stands for Automated Clearing House, an electronic banking network often used for direct deposit and electronic bill payments

How can I place a Stop Pay on an ACH (Automatic debit)?

To stop ACH (Automatic Debits) or recurring Debit Card transactions, please go to any Bank of Fayetteville branch location. Stops on these types of transactions cannot be processed through Online Banking.

Mobile Banking

How do I sign up for Mobile Banking?

  • You must first enroll in Online Banking
  • Sign into your online account
  • Select the Options Tab
  • Then Select Mobile Setting
  • Click the box that reads " Enable web access for your mobile device"
  • Enter your mobile number
  • Select your service provider
  • Select the accounts you want to access from your mobile device
  • Download the mobile app to your mobile device
  • Log in with your online banking ID and password

Loans

How do I apply for a loan?

Contact one of our loan officers for an option that best suits your needs. Consumer applications are available at any of our branch locations. Printable applications are available online.

What locations have a Loan Officer?

A list of our loan officers and locations is located here.

Where can I get a copy of my credit report?

A copy of your free credit report can be obtained from annualcreditreport.com. You can receive a copy of your credit report from each credit bureau once a year. Copies of your report will not have your credit score.

What are the names of the credit reporting bureaus and how do I contact them?

Experian

701 Experian Parkway

PO Box 2002

Allen, TX 75013

1-888-397-3742

www.experian.com/reportaccess

Equifax Credit Information Services

PO Box 720241

Atlanta, GA 30374

1-800-685-1111

www.equifax.com

Trans Union

PO Box 2000

Chester, PA 19022

1-800-916-8800

www.transunion.com